A．the number of people using the store was falling slowly
B．its competitors offereD A．more specializeD range of products
C．the store's prices were set at the wrong level
D．customers were unhappy with the service provided

A．they were unwilling to change their way of working
B．they disagreeD with her goals for the store
C．they felt they were not consulteD enough about the changes
D．they were unhappy with her style of management

A．the corporate image can be improveD through staff uniforms
B．the previous rules were not fair to customers
C．customers shoulD be able to identify with the staff serving them
D．employees shoulD share in company profits