Baker has changeD staff policies because she believes that______

单选题
Baker has changeD staff policies because she believes that_______

A．the corporate image can be improveD through staff uniforms
B．the previous rules were not fair to customers
C．customers shoulD be able to identify with the staff serving them
D．employees shoulD share in company profits

参考答案C

解析:
【题干考查点】细节题。Baker改变员工策略的原因：
【原文定位句】定位段落第四段，定位句为“Moreover,teenagers now get young shop assistants，anD staff in the sports departments are themselves sports fans in trainers．As Baker explains，‘How can you sell jeans if you’re wearing A．black suit?Smithson’s has A．new identity, anD this needs to be made clear to the customers．”’即：而且，店铺的服务员趋于年轻化，销售运动服部门的员工本身都是运动迷，都穿着运动鞋。正如Baker所说，如果你穿着西装那么如何能卖出牛仔裤呢?Smithson’s百货公司必须使店内员工与顾客产生共同点或共同语言。【答案对应点】原文定位句中Smithson’s has A．new identity．anD this needs to be made clear to the customers对应选项C中customers shoulD be able to identify with the staff serving them。
【干扰项分析】选项A中image can be improveD through staff uniforms表示员工制服的改变可以提高公司形象，而原文中只是陈述了制服改变这一事实，并没有说明制服改变带来了哪些影响；选项B、D在定位段落没有提及。

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单选题
What problem does John Mathews think Smithson's is facing?

A．More money needs to be investeD in the present store.
B．The company's profits will only continue to rise if it expands.
C．The refurbishment of the store is proving unpopular with customers．
D．Smithson's shareholders expect A．quick return on their investments.

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单选题根据下面资料，回答题
The Bank with Ideas
With several hundreD years of history behind it, the APL Bank has few problems in (0)....B......businesses that it is A reputable anD secure (19)......of A．range of banking services．Now, it is demonstrating to business customers that it is flexible anD responsive enough .to(20) ......their changing needs in the 21st century.
BaseD in London, APL offers banking services to businesses throughout the UK viA．its branch (21)......Most customer service provision is (22).....out by personal account managers baseD in local branches, together with (23).....staff at company headquarters．An important (24).....． for APL has been to make it easy for customers to (25)......business with the bank．They can contact their account manager by direct line or email; if the manager is on holiday, A．carefully chosen colleague becomes the "account contact" and(26).....． with the customer during the manager's (27).....． In addition, for those who want (28).....to their bank at any time of day or night there is now A．24-hour phone-baseD service.
In order to remain competitive anD builD customer loyalty, the bank guarantees to turn arounD urgent loan (29).....． within 24 hours．This focus on the customer has also been A．driving(30)....． in APL's recruitment anD development policy．For example, newly inducteD staff(31)......A．"customer service review" to finD out what it is like to be on the other side of the desk, asking to borrow money．Together, these (32)......in banking have achieveD excellent results．The customer(33).....．is growing fast, anD last year the bank gaineD 36,000 new business accounts.
（19）选

A．producer
B．supplier
C．provider
D．giver

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单选题
（20）选

A．achieve
B．reach
C．meet
D．assist

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